Technical Documentation Specialist About the Role The Technical Documentation Specialist is responsible for creating, maintaining, and improving customer- and internal-facing documentation for CAI’s Process Manufacturing products. This role works closely with Product Management, Engineering, Support, and Services to translate complex ERP functionality into clear, accurate, and user-friendly documentation. Success is measured by documentation quality, usability, adoption, and reduced support friction. Location Hybrid – Bangalore, India Experience 4–7 years total experience 3+ years creating technical or product documentation for SaaS or enterprise software Tech Stack & Tools Documentation tools (Confluence, MadCap Flare, Adobe FrameMaker, or equivalent) Knowledge base and help center platforms Version control and content management workflows ERP and SaaS application environments Basic API and data-flow awareness for documenting integrations Collaboration tools (Jira, Slack, product release tools) Skills & Qualifications Required: Strong experience writing and maintaining technical documentation for complex software products Ability to translate ERP workflows into clear user guides, release notes, and help content Strong attention to detail and content organization Experience collaborating with Product, Engineering, Support, and Services teams Preferred: Experience documenting ERP, manufacturing, or supply chain software Familiarity with Agile release cycles and documentation tied to product releases Experience supporting a global team #J-18808-Ljbffr
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