divh2Medi-Drive Aetna 1099/h2pJob Category: Customer Service Requisition Number: MEDID002250/ppPosted: March 25, 2026/ppPart-Time/ppRemote/ppInktel Miramar 1 West Las Olas Blvd Ft. Lauderdale, FL 33001, USA/ph3Description/h3pIf you are passionate about helping people, prefer evening shifts and love working from home, this may be the perfect opportunity for you!/ppDriven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butterand our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team./ppQualifications:/pulliProven track record of ALL of the following STRIVE values:/lili[S]ervice/lili[T]enacity/lili[R]esponsibility/lili[I]ntegrity/lili[V]ersatility/lili[E]ntrepreneurship/liliAmazing combination of nimble thinking, high energy, passion and persistence: resourcefulness/liliStrong desire to be helpful and take ownership to resolve customer situations/liliEmpathetic and active listening/liliExcellent oral communication skills: clear diction, tone and knowledge/use of proper grammar/liliPositive outlook and enthusiastic attitude/liliConscientious team player/liliDriven by delivering results/liliProfessional demeanor, put together/liliDependable and consistent, history of good attendance/liliNaturally curious with an aptitude for learning and understanding quickly/liliAbility to multitask by reading, typing, and navigating through applications while speaking with customers/liliPrior customer service/troubleshooting experience preferred/li/ulpResponsibilities:/pulliCommunicate with customers in a proactive and professional manner./liliRespond to questions and provide information while exceeding customer expectations./liliDe-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs./liliIdentify root cause of inquiries by asking probing questions to determine the best solution./liliMaintain required product knowledge to deliver best in class service./li/ulpDetails:/pulliStart Date: April 27, 2026/liliTraining Schedule: Friday 4/27, Monday 3/30 - Tuesday 3/31 9am-5pm EST for the first 3 Days/liliProduction Schedules available:/liliRegular Shift 5 days a week (32 hrs a week)/liliPay: $17.00/hr/li/ulpEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div
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