Job Description

Volunteer Engagement Coordinator

Level: Entry Position Type: Full Time Education Level: 4 Year Degree

Reporting to the Manager of Volunteer Programs, the Volunteer Engagement Coordinator organizes all volunteer resources to enhance the delivery of the Museum's programs and services. This includes working cross-functionally to provide guidance, support, and tools to Museum team members through volunteer programming.

The Volunteer Engagement Coordinator will be able to make a positive, long-term impact on the community by connecting dynamic science learning with opportunities for volunteers to engage with at the Museum. The Volunteer Programs Coordinator will be responsible for initiating, cultivating, and developing sustained and productive relationships with volunteers, trustees, stakeholders, and other Museum supporters across North Texas.

Essential Duties and Responsibilities

• Authentically and professionally project and reflect the mission of the Perot Museum of Nature and Science
• Assess departmental needs and deploy volunteers into appropriate roles
• Provide daily on-the-floor volunteer support, including check-in, engagement, coaching, and check-out
• Lead volunteer recruitment, including application review, interviews, onboarding, and system setup
• Deliver ongoing training, real-time feedback, and performance support to volunteers
• Track volunteer data, milestones, training, recognition, and engagement touchpoints
• Coordinate communication and logistics for student volunteers and school partners, including ConnecTEEN and recurring programs
• Build and sustain strong relationships with individual volunteers, groups, and internal stakeholders
• Support and grow a strong museum-wide culture of volunteer engagement
• Lead and support volunteer engagement events and appreciation initiatives
• Develop and refine systems, processes, and structures to support a growing volunteer program
• Represent the Museum through professional networks and community engagement opportunities
• Collaborate cross-departmentally to ensure a cohesive visitor and volunteer experience
• Maintain working knowledge of Museum programs, audiences, and educational offerings
• Other duties as assigned

Supervisory Responsibilities: None.

Qualifications

Required Qualifications

• Bachelor's degree in a related field of study
• At least one year of experience in education and programming
• At least one year of experience in a role that demonstrates engagement, passion, and commitment to community and volunteer service
• At least one year of experience in a role that demonstrates practical knowledge of local community organizations and resources

• Must be able to demonstrate the ability to achieve expected results while working independently and collaboratively
• Effective written and oral communication skills
• Proven capacity to work effectively as a team player who can consistently interact and demonstrate civility among peers and other associates within a collegial yet demanding, fast-paced work environment
• Demonstrated ability to successfully handle a variety of diverse constituencies, manage multiple tasks simultaneously, and thrive in a complex environment with multiple priorities

Essential Functions

The physical demands described in this job description are representative of those that an employee must meet to perform the essential functions of this job successfully.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to:
• Remain calm and poised in assisting in all guest services matters.
• Stand for up to five hours at a time
• Use hands to touch, handle, or feel
• Reach with hands and arms
• Talk and hear
• While performing the essential functions of this job, the employee is frequently required to:
• Walk
• While performing the essential functions of this job, the employee must occasionally:
• Lift and/or move up to 20 pounds
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Disclaimer

The job description is designed to indicate the general duties and level of work to be performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

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