TheTelephonicNurse is responsibleforfieldinganddocumentingtelephonecallsfrom patients/families, assessingtheseverity ofthe patient’ssymptoms.The Telephonic Nurse will provide health education and procedural teaching to patients and significant others.The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. Primary Duties and Responsibilities May conduct regular engagement calls and welcome calls topatientsand/orcaregiversandphysiciansregardingassigned disease states. Follow up as needed. Assessandeducatenew/existingpatientsontheuseofproducts,administrationdevices, and therapy. FollowapprovedFAQsprovidedbytheclient. Supportpatientsthrougheducationandsettingofproperexpectationsoftreatmentand potential side effects. ContactPhysician’sofficeregardingquestions,concerns,orproblems. Maintain accurate patient records; Documentallcallstomeetrequirementsofmanagement,regulatorycompliance,and program specific procedures. Documentandreportadverseeffectsfollowing approvedSOPs. Participateinprogramspecificcustomermeetingsandtraining sessions. Participateinprogramspecificorientationmeetingsanddemonstrateclinical competency on written tests. Establishprioritiesandmakeethically-sounddecisionstoensuresafepatientcare. Respond to emergency situations to promote optimal patient outcomes by assessing the health status of a patient’s disease state. May need to collaborate/coordinate withotherhealthcareprofessionals, such as home health care, if needed. Possessknowledgeofunitlevelmonitorsandqualityimprovementfindings. Regular and reliable attendance expected. Other work-related duties as assigned by supervisor/manager. Minimum Knowledge, Abilities, and Skills Required Associate or Bachelor’s Degree in Nursing (BSN, RN) with a valid Registered Nurse license in the home state. Willing to obtain additional licenses in states required for Call Center Nurses. Must have a minimum of 2 years of nursing experience with at least 2 years of other clinical experience for a total of 4 years of nursing experience. Strong communication, analytical abilities, organization skills and general knowledge of Microsoft Office Suite. Efficient and accurate typing skills. Attention to detail and committed follow through in communication with patients and providers. Empathic listening skills to interact effectively with patients and providers. Possess the ability to communicate effectively orally and in writing. Willingness to work in fast paced environment and can multi-task. This description is intended to be only a general outline of major activities. It is expected that the employee performs these and any other activities which may be assigned, or which may occur in the normal course of work. This description is not a contract or guarantee of employment. AnovoRx is an Equal Opportunity Employer. #J-18808-Ljbffr Anovo
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