Role Overview Join us as a ServiceNow Engineer at Barclays UK to build and maintain reliable, scalable, and secure infrastructure platforms supporting applications and data systems across hardware, software, networks, and cloud environments. You will ensure system performance and availability through automation and engineering best practices while working on Windows servers, security upgrades, and custom module development using JavaScript within a small, cross‑functional team. This role is based in Edinburgh or Glasgow. Responsibilities Build and maintain infrastructure platforms and products that support applications and data systems, ensuring reliability, scalability, and security. Develop, deliver, and maintain high‑quality infrastructure solutions; identify appropriate technologies to meet business, optimisation, and resourcing requirements. Monitor IT infrastructure and system performance, identify, address, and resolve issues; use data to reduce mean time to resolution. Develop and implement automated tasks and processes to improve efficiency and reduce manual intervention through software scripting/coding disciplines. Implement secure configuration and measures to protect infrastructure against cyber‑attacks, vulnerabilities, and other security threats. Collaborate with product managers, architects, and other engineers to define IT infrastructure requirements and ensure seamless integration with business objectives. Stay informed of industry technology trends and innovations, contributing to the organization’s technology communities. Qualifications Experience with ServiceNow Development and Technical Design – design, build, and deploy solutions such as business rules, client scripts, UI policies, integrations, and maintain overall code quality. Strong understanding of ServiceNow integrations (APIs, REST, SSO, web services, mid‑server) and ability to integrate legacy systems. Hands‑on experience across core ITSM modules (Incident, Problem, Change, Service Catalogue, Request, CMDB) and reporting (metrics/SLAs). Experience building Service Portal and catalogue items. Ability to work with process managers, understand business pain points, and translate them into technical solutions. Commitment to improving ServiceNow practices, SDLC processes, and platform maturity. Corporate Expectations All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship, and the Barclays Mindset of Empower, Challenge and Drive. #J-18808-Ljbffr
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