Job Description

Role Description

LivePerson Voice is a state-of-the-art, born-in-the-cloud SaaS offering. Our Cloud platform is a multi-tenanted solution hosted on GCP using a modern technology stack. Most of our cloud software is deployed as microservices written in Node.JS on top of a NoSQL DB stack (MongoDB, Firebase, ElasticSearch). Our telephony connector layer is a mixture of ASP/.Net and Java code.

The customer facing app is written in TypeScript using the modern Angular framework. It is deployed in several different contexts including as a Chrome extension, Electron desktop applications for both Windows and Mac, and embedded in a number of CRMs (including Salesforce) in an iFrame.

You will be working directly with the customer facing application. As a Software Developer you will build components of the LivePerson Voice product with a focus on stability and innovation. You will be adding new features, creating new APIs, and working to delight our customers.

Key Responsibilities & Impact

• Architect, Design and implement business software and underlying APIs
• Work with Product Management to create delightful user experiences
• Create platform-independent code that can be run on multi-browser, multi-OS environments
• Play a critical role in all architecture, coding, testing, and deployment decisions
• Produce engineering specifications, delivery estimates, and implement solutions based on product requirements
• Provide technical documentation for the solutions that you implement
• Collaborate with peers on specifications, code reviews, and testing
• Write unit and automated end-to-end tests to improve code quality and maximize code coverage for new and existing features
• Meet KPIs for engineering team and be responsible for them on a weekly basis
• Communicate with customers and partners to provide business value and engineering value to the problems at hand
• Participate in daily standups, sprint planning sessions, grooming sessions, and retrospectives

Qualifications

• 8+ years of experience building successful large scale production software systems
• 5+ years experience writing code with TypeScript, Javascript, Node.js or equivalent frameworks
• 3+ years experience building interactive UI with Angular/Vue
• 3+ years of experience building RESTful microservices
• 3+ years of experience in Kubernetes (cluster, load balancer), Google Kubernetes or other Kubernetes environments
• Experience with Git
• Experience building applications using MongoDB
• Experience with data aggregation models for multiple data sources
• Experience building Enterprise class Multi-tenant SaaS application platform
• Experience working with Google Cloud Platform, AWS, or Microsoft Azure
• Experience with frameworks like Jest, Mocha, or Nock
• Experience instrumenting code for gathering production performance metrics
• Experience with Agile development methodology
• Preference to candidates with experience integrating telephony, CRM, or CTI applications
• Preference to candidates with MEAN stack experience
• Ability to work independently with minimal supervision

Requirements

The salary range for this role will be between $130,000 to $160,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.

Benefits

• Health & Wellbeing
• Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs
• Wellness Resources: Access to wellbeing resources and programs including our EAP plan
• Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling
• Financial Security & Growth
• 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match
• HSA & FSA Plans: To help you plan for health related expenses on a pre-tax basis
• Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares
• Additional Insurances: Basic and supplemental life insurance, AD&D insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance
• Development: Access to internal professional development resources
• ‍‍‍ Time Away & Family Support
• Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval
• Paid Public Holidays
• Generous Parental Leave Policy: Including maternity/paternity support and fertility services
• Workplace Flexibility
• Remote-First Model: This role is fully remote, offering excellent work-life balance and flexibility

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