Job Description

Roadside Assistance Agent

Available shifts 10:00 am to 2:00 pm & 5:00 pm to 9:00 pm

We are hiring Roadside Assistance Agents to support customers when vehicle issues arise. This role handles inbound calls, routes requests through an automated call system, and coordinates assistance to get drivers back on the road quickly and safely.

This position supports our travel business and requires availability for morning and evening shifts, as well as weekends and holidays. Ideal candidates are comfortable in a fast-paced call center environment, communicate clearly, work well with multiple systems, and stay focused while handling various customer needs.

• Resolve problems or perform prompt sales, handling customer correspondence via postal mail, email, and faxes, and review reports of customer activity to ensure accuracy in operations and sales processes
• Accurately convey information about the company and the company's offerings to our customers
• Assist customers in the selection and reservation of vehicles that meet their specified requirements
• Respond to inquiries regarding existing reservations, open RAs, and complaints
• Provide customer feedback to management to drive product, process, and operational improvements
• Promote and maintain a flexible, cooperative, team-oriented, and customer-focused attitude within and between departments, customers, and outside vendors

Requirements:

• Must be available to work multiple schedules that include weekends & holidays
• Experience in an inbound call center and/or automotive-related business is a solid plus
• Excellent verbal and written communication skills
• High degree of comfort using computerized order processing systems
• Intermediate typing and data entry skills
• Proven ability to use solid reasoning and problem-solving skills
• Detail-oriented with effective organization and follow-through skills
• Need to be flexible and have the ability to multitask and embrace change
• Proficiency in Google Suite, including Word & Excel
• Self-motivated, with excellent organizational skills and attention to detail
• Ability to function in a fast-paced environment under short time constraints

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

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