Job Description

Hotel Manager

We're seeking a dynamic Hotel Manager to lead operations at the Hilton Baltimore. This role oversees all aspects of hotel operations, from guest experience and team leadership to financial performance, ensuring the property continues to deliver the exceptional standards Hilton is known for.

What Will I Be Doing?

The Hotel Manager role is ideal for a dynamic hospitality leader who thrives in a high volume, group business hotel and brings both strategic vision and hands-on operational excellence. The Hotel Manager serves as a key executive leader, responsible for the day-to-day operations of Hilton Baltimore. This role partners closely with the General Manager to uphold brand excellence, operational integrity, and financial performancewhile cultivating a culture of service, engagement, and distinction. You will lead with presence and purpose, ensuring operational excellence across all departments, while inspiring teams to consistently exceed guest expectations and financial objectives.

Key Responsibilities Include:

• Oversee all daily hotel operations.
• Drive exceptional guest satisfaction through elevated service culture and attention to detail.
• Lead financial performance, ensuring the hotel meets and exceeds profitability and operational goals.
• Foster a highly engaged, service-driven team culture with a focus on talent development, coaching, and succession planning.
• Act as the senior operational leader in the absence of the General Manager.
• Serve as a trusted partner to ownership and corporate leadership, participating in strategic planning and performance reviews.
• Interview, coach, counsel, and evaluate leadership and team members to ensure consistent performance excellence.

What Are We Looking For?

Basic Qualifications:

• Experience managing a property with revenue of $20M or greater
• Minimum of two (2) years as an Executive Committee Member or equivalent preferred
• Food and Beverage experience preferred
• Acute attention to detail and a high level of commitment to delivering high quality standards
• Performance driven, with strong leadership capability and proven ability to attract, motivate, lead, inspire and direct a talented team towards driving excellent guest and employee satisfaction results

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What Will It Be Like To Work For Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

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