The main purpose of the Hotel Front Desk Agent is to oversee the appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.
High school diploma or equivalent required.
Previous hotel Front Desk experience required
ONQ system experience required
Computer experience required
Must be available to fill in where necessary and have open availability most days.
Must be willing to learn ALL front desk shift duties, in case of emergency.
Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate in accordance to established guidelines
Collaborate with other hotel departments to provide an exceptional experience to each guest.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Provide information about the hotel and local area and offering our full range of upscale hotel amenities and services.
Maintain confidentiality of all guests and hotel information
Exhibit attention to detail in order to ensure security of guest room access.
Document all guest requests, complaints or problems immediately and notify designated department/personnel.
Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner
Resolve guest issues and completing special requests. In the event of dissatisfaction, negotiate compromise in accordance to the established guidelines.
Generate, print and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Perform any other job related duties as assigned.
Ability to access and accurately input information using a moderately complex computer system
Able to handle cash and credit transactions.
General knowledge of local area attractions and transportation.
Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with Associates and guests.
Command of the English language both written and verbal.
Ability to multi-task, and prioritizes with excellent follow up skills and customer service.
Regular attendance in conformance with the standards is essential to the successful performance of this position.
Comply with attendance rules and be available to work on a regular basis. Able to work a flexible schedule, varied shifts, including weekdays, evenings, weekends and holidays.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Some lifting may be required. This position may require 85%+ or more of time on their feet.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
...Job Description Job Description Job: Electrical Maintenance Technician Pay: $23 - $30/hr Location: Horn Lake, MS Schedule: M - F 7a - 4p Full Time, Temp to Hire Great Benefits Including: Medical, Dental, Vision & More... Electrical Maintenance...
...current work schedule is Monday-Friday working 10hr shifts from 7am 5pm. Foreman will be assisting by running a crew of 3 journeyman in rigging, bolting up beams, and installing sheet metal panels and purlins. Pay is $38 an hour plus $120 a day per diem. Qualifications -...
ChenMed, a leader in healthcare services tailored for seniors with complex health issues, is seeking a dedicated Primary Care Physician to join our dynamic team. At ChenMed, we are committed to providing high-quality, patient-centered care that makes a difference in the...
...Job Description Job Description Special Educator- Early Intervention For more than 25 years, TheraCare has been dedicated to setting the standards for excellence for multi-service healthcare, developmental and educational programs. Our philosophy reflects professionals...
...individuals live the best lives possible through better health and inclusion in a positive community! Job Description 10 Fitness Personal Trainers are expected to uphold and deliver the 10 Fitness member experience while conducting personal training sessions with clients...