Job Description

• Customer Services operations across multiple countries in Latam
• Multinational company operating in the healthcare/diagnostics sector

About Our Client

Large multinational company operating in the healthcare/diagnostics sector, with a well-established presence in Latin America and a strong focus on innovation, quality, and health impact.

Job Description

• Provide strategic leadership for Customer Services operations across Latin America, with full regional accountability.
• Define and execute the services strategy aligned with overall business objectives.
• Ensure operational excellence, customer satisfaction, team engagement, and financial results.
• Manage KPIs, budgeting, forecasting, and operational performance.
• Lead transformation, continuous improvement, and organizational optimization initiatives.
• Ensure regulatory compliance, governance, and quality standards.
• Lead large and diverse teams, including the management of partners and distributors in selected markets.

The Successful Applicant

• Senior executive with solid experience in Customer Services, Operations, or related areas, within a regional/multi-country context.
• Proven track record in leading large teams and driving transformation initiatives.
• Strong strategic mindset, results orientation, and ability to operate within matrix organizations.
• Previous experience in healthcare, diagnostics, or other regulated industries is highly desirable.
• Fluent English required; Spanish and Portuguese are strong differentiators.
• Willingness to travel frequently across the region.

What's on Offer

Aligned with market practices.

Contact

Natalia Frediani

Quote job ref

JN-032026-6985171

Job Tags

Permanent employment

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