Job Description

Job Title

Essential Duties And Responsibilities

• Ability to move vehicles quickly and safely, with minimal traffic back-up or user wait time. Keep keys to vehicles organized and secure.
• Greets all patients, visitors, and partners who are arriving or exiting Mercyhealth facilities, in a timely, friendly, professional and courteous manner.
• Provides courteous and accurate directions and assistance to patients, visitors, and staff to ensure they understand how to get to requested locations in the hospital or on the grounds. Escorts customers or assist them in or out of vehicles as necessary.
• Ability to perform service recovery.
• Ensure assigned post is always equipped with proper supplies.
• Maintain their uniform and assigned post in a clean and orderly manner that projects a professional image.
• Keeps Security Leadership informed of all activities to ensure the timely communication of all pertinent information.
• Reports all safety and fire hazards observed to Security per department procedure.
• Adheres to Mercyhealth and departmental safety and infection control procedures to foster a safe work environment.
• Participates regularly in departmental in-services and meetings to enhance job performance and improve skill repertory.

Education And Experience

High School diploma or equivalent preferred

Minimum 1 year work experience demonstrating excellent customer service skills.

Certification And Licensure

Maintain a valid driver's license.

Must have proof of vehicle insurance.

Must have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver

Additional Requirements

Passing the Driver's License Check and/or Credit Check (for those positions requiring).

Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.

Must be able to follow written/oral instructions.

Skills And Abilities

Basic Computer skills preferred; Word/Outlook

Able to interact with customers and communicate clearly

Able to manage anger, fear, hostility and violence from others while following Mercyhealth principles of customer service

Work Environment

The noise level in the work environment is usually moderate to loud.

Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure.

Age Of Patients Served

Neonate (birth 28 days)

Infant (29 days less than 1 year) Pediatric (1 year 12 years)

Adolescents (13 years 17 years)

Adult (18 years 64 years) Geriatric (65 years and older)

Information Access

Partner may access patient care information needed to perform their job duties.

Work Contact Group

Partners, physicians, patients/family, visitors, vendors

Special Physical Demands

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms, climb or balance and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds and occasionally lift and/move over 100 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, ability to distinguish color and ability to adjust focus.

Level Of Supervision

Work is performed according to specific procedures and post orders, but the incumbent must make decisions using independent judgement required in order to adapt to routine situations.

Supervises

This job has no supervisory responsibilities

Pay Range:

$15.60 - $23.40

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and benefits, including retirement, time off, on-demand pay, access to the Employee Assistance Program (EAP), and more.

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• Number 1 in the nation on AARP's Best Employers for Workers Over 50
• One of Working Mother magazine's 100 Best Companies for Working Mothers
• A Top 50 Company and Top 10 Nonprofit for Executive Women

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