Job Description

Job Description

Job Description

ComputerCare has spent more than 20 years building something rare in the IT world: a company where technical excellence and genuine human connection are valued equally. We're the trusted partner that IT leaders turn to when technology can't afford to fail. As a woman-owned business serving innovative companies worldwide, we combine certified technical expertise with a human approach. Whether it's managing complex device lifecycles for global teams or performing authorized repairs for Apple, Lenovo, HP and Dell devices, our work directly impacts how thousands of people stay productive every day. We never outsource our work because we believe in accountability, quality, and building lasting relationships—with our clients and as a team.

If you're passionate about technology, take pride in solving real problems, and want to be part of a company that values both technical excellence and the people behind it, ComputerCare is where you belong.

Come join us in our mission of being the Human Side of Hardware! 

The Depot Operations Supervisor leads all day-to-day operations within a dynamic repair and IT asset management center. This role owns production output, service level performance, quality standards, workforce planning, and continuous improvement initiatives to deliver efficient, scalable, and customer-focused results.

You’ll play a critical role in optimizing production flow, improving turnaround times, and elevating quality standards—while developing and empowering a high-performing team. Success in this role requires a data-driven mindset, strong operational discipline, and the ability to balance people leadership with performance accountability.

If you’re energized by solving complex workflow challenges, building accountable teams, and driving operational excellence at scale, we encourage you to apply and help us shape the future of our operations.

Relocation services will be considered for the right candidate.

• Build and maintain a high-performing hourly workforce by driving hiring excellence, coaching performance, and developing team capability in a fast-paced, high-volume production environment.
• Own daily, weekly, and monthly production targets (units in / units out) and overall workflow performance.
• Conduct daily production huddles to review performance metrics, staffing alignment, and workflow adjustments.
• Oversee end-to-end repair workflow (intake, triage, diagnostics, repair, QA, redeployment) to eliminate bottlenecks and improve cycle time.
• Develop and execute backlog management strategies to maintain service level agreements (SLAs).
• Implement and continuously refine SOPs across the repair and device lifecycle process.
• Lead root cause analysis on recurring quality issues or SLA misses and implement corrective actions.
• Monitor, analyze, and report key performance and accountability metrics to senior leadership, identifying trends and opportunities for improvement.
• Ensure work operations conform to manufacturer service provider manuals, ISO standards, and company procedures.
• Partner with Compliance to maintain required technician certifications (ACHC and other applicable credentials).
• Ensure accurate completion of client tickets and adherence to operational systems and documentation standards.
• Manage weekly timecard approvals to ensure payroll accuracy and labor accountability.
• Collaborate with senior leadership to assess and manage staffing levels aligned with operational demand.
• Partner cross-functionally, including Customer Account Executives, to align operational execution with customer contracts and service expectations.
• Build and maintain professional relationships with customers and vendors to resolve issues efficiently and enhance customer experience.
• Drive continuous improvement initiatives that support operational scalability and quality oversight, including repair audits, returned unit audits, and cycle counts.
• Promote and maintain a safe work environment through adherence to health and safety programs.
• Participate in leadership meetings and contribute to broader company initiatives.

• 5+ years of experience in operations leadership within a high-volume depot production, repair, warehouse, or manufacturing environment. 
• Proven experience managing 15+ hourly team members. 
• Strong analytical skills with demonstrated KPI-driven decision making. 
• Experience with Lean methodologies or continuous improvement frameworks preferred. 
• Ability to manage competing priorities in a fast-paced, deadline-driven environment. 
• Excellent communication and leadership skills. 
• Ability to travel between worksites, if necessary.

• Comprehensive Medical, Dental, and Vision plans to keep you feeling your best
• 401(k) with employer match—because your future matters
• Company-paid Life Insurance, plus HSA & FSA options
• Employee Assistance Program (EAP) for real support when you need it
• Adoption Assistance to help grow your family
• Commuter Benefits for an easier ride
• Free Coursera Professional Certifications to level up your skills
• Generous vacation & sick time, plus paid time off to give back to your community

If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in ComputerCare’s mission, core values and can contribute to our team in a variety of ways – not just candidates who check all the boxes. 

At ComputerCare, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders.

ComputerCare is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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