Job Description
BC Forward is looking for Claims Associate - Consumer in Seven Hills, OH 44131 (Remote)
Position Title: Claims Associate - Consumer
Location: Seven Hills, OH 44131 (Remote)
Duration: 7+ Months of contract with possible extension
Pay Rate: $20.00/hr. on W2
Shift Timings: Mon - Fri, 8am - 4:30pm EST.
Job Description:
Primary Purpose:
Must be Bilingual – Brazilian Portuguese
To process claims and determine benefits due pursuant to credit card or other financial program benefits plans; to make timely payments and adjustments for specified program claims; and to provide superior customer service.
Essential Functions and Responsibilities:
Processes first party property claims based on basic coverage as defined by client-specific program.
Makes coverage determinations based on investigation/evaluation.
Adjudicates proper settlement or denials up to designated authority level.
Handles high volume of claims, phone calls and correspondence ensuring claim files are properly documented; meets quality and production goals; and meets customer guidelines and deadlines.
Required Experience/Education:
Education & Licensing - High school diploma or GED required. Licenses as required or willingness/ability to move toward obtaining appropriate licensing as required.
Experience - One (1) year of general office experience or equivalent combination of education and experience required.
Claims industry experience preferred.
Must be Bilingual - Brazilian Portuguese.
Must be proficient in Portuguese Must Be On Resume + licenses preferred.
Skills & Knowledge:
Knowledge of first party property and casualty claim adjudication as applicable to line of business.
Good oral and written communication, including presentation skills.
PC literate, including Microsoft Office products.
Analytical and interpretive skills.
Good organizational skills.
Good interpersonal skills.
Ability to work in a team environment.
Ability to meet or exceed Performance Competencies.
Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.
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