Job Description

Senior Associate

At PwC, our people in operations consulting specialize in providing consulting services on optimizing operational efficiency and effectiveness. These individuals analyze client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. Those in customer service at PwC will specialize in improving customer service operations and enhancing customer experiences. You will work closely with clients to analyze customer service processes, identify pain points, and develop strategies to optimize service delivery, increase customer satisfaction, and drive loyalty. Working in this area, you will provide guidance on implementing customer service technologies, designing service models, and developing customer-centric service cultures.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

As part of the Sales & Trading Operations team you will analyze complex risk management challenges and deliver innovative solutions. As a Senior Associate, you will leverage your knowledge to mentor junior team members, build meaningful client relationships, and navigate the complexities of risk transformation projects. This role offers a unique opportunity to deepen your technical knowledge while working with diverse teams to drive impactful results in the banking and capital markets sector.

Responsibilities include:

• Analyze risk management challenges and propose innovative solutions
• Mentor junior team members to enhance their skills and knowledge
• Enhance technical knowledge in banking and capital markets
• Anticipate client needs and respond effectively
• Uphold professional and ethical standards

What you must have:

• Bachelor's Degree
• At least 3 years of experience in risk management or consulting

What sets you apart:

• Supporting development of risk methodologies and assessments
• Executing workstreams within risk transformation projects
• Drafting client deliverables including presentations and reports
• Researching evolving regulatory expectations
• Utilizing data analysis and model reviews
• Having familiarity with risk systems (Murex, Calypso, Bloomberg, Python/R)

Travel requirements: Up to 60%

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