Job Description
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University
Department: School of International Service
Time Type: Full time
Job Type: Regular
FLSA Status: Exempt
Work Modality: Hybrid 01 (On Campus 3-4 Days/Week)
Union: SEIU Local 500 - Provost & Enrollment Division
This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.
Job Description: Summary: This position provides professional academic support services to undergraduate students (including new, continuing, non-degree, transfer, and students pursuing minors from other academic units). Advises and counsels new and continuing students on academic, social, and personal development including academic, professional and career goals, with referral to campus partners as appropriate. This position assists in planning and actively participates in on and off campus activities related to the recruitment, conversion, and retention of new and continuing undergraduate students. This position monitors the academic progress of each assigned student and conducts records review.
This position works under general supervision and is expected to exercise professional judgment in all aspects of the position and has broad decision-making subject to review by their supervisor.
This position is union-eligible. This position is eligible for a hybrid work modality.
Essential Functions: 1.) Academic Advising
- Advise and counsel undergraduate students in meeting degree requirements and understanding academic regulations and policy.
- Support and instruct students to develop academic decision making skills.
- Address issues that affect academic performance; make appropriate referrals to other University student services.
- Communicate with faculty regarding students in academic distress; assist students with selection and registration of courses.
- Liaise with other university departments that support unique populations of students; provides recommendations and solutions to streamline advising processes that improve students' academic experience and address their developmental needs.
2.) Academic Records Review
- Monitor and evaluate each student's academic progress throughout the academic year - including transfer credit, assist students with the resolution and understanding of degree audit, change of majors, graduation, and other related issues.
- Conduct degree clearance for graduating students.
- Maintain accurate record of advising meeting for student files.
- Make recommendations to the Associate Dean regarding exceptions to academic regulations, academic warnings, probations, and dismissals.
3.) Recruitment, Orientation Activities, and Special Projects
- Participate in on-campus, off campus, and virtual recruitment and conversion events as assigned by supervisor, leadership team, and/or Dean.
- Create and deliver content as needed for new students.
- Assist new first year and transfer students with course selection and registration support.
- Represent unit on university committees, serve as a resource for faculty and other members of the university community.
- Identify and develop programs or initiatives that enhance the professional, intellectual, career, leadership, and personal development of undergraduate students.
4.) Other Duties as Assigned
- Other duties as assigned by supervisor, leadership team, and/or Dean.
Competencies: - Championing Customer Needs.
- Making Accurate Judgments and Decisions.
- Supporting Coworkers.
- Prioritizing and Organizing.
- Displaying Creativity.
- Acquiring and Analyzing Information.
Position Type/Expected Hours of Work: - Full-time.
- 35 hours per week.
Salary Range: - $55,000 - $60,000 annually.
Required Education and Experience: - Bachelor's degree required.
- 1 - 3 years of professional experience, preferably in higher education and student support.
- Excellent attention to detail with ability to prioritize and multi-task in a dynamic and high-pressure environment.
- Demonstrated ability to work as part of team and develop productive working relationships with multiple constituencies (faculty, students, staff, alumni, parents).
- Outstanding oral, written, public speaking, and interpersonal skills.
- Understanding of the organizational and governance structure of a major university.
- Ability to provide high level customer service, tact, and diplomacy when interacting with students, faculty, staff, and peers.
- Ability to work independently with minimal supervision is required.
Preferred Education and Experience: - Master's degree in student development/affairs, higher education or counseling with exposure to academic advising or other transferable skills.
- 2 - 4 years of professional experience advising undergraduate students.
- Experience managing academic enterprise software applications such as Colleague, CRM Advise, YouCanBook.Me, SharePoint, Qualtrics preferred.
Additional Eligibility Qualifications: - Standard business hours. Monday through Friday from 9:00am-5:00pm. Occasional weekend or evening work may be required.
- This position is eligible for a hybrid work modality.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits AU offers a competitive benefits package. Click here to learn about American University's unique benefit options.
Other Details - Hiring offers for this position are contingent on successful completion of a background check.
- Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
- Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- American University is an E-Verify employer.
Current American University Employees American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us For more information or assistance with the American University careers site, email theworkline@american.edu.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
Job Tags
Full time, Casual work, Local area, Trial period, Monday to Friday, Afternoon shift, 3 days per week